Technical Account Manager: Solutions & Onsite Support

Beacon Valley Corp.; Columbus (OH); Presencial; USD 60.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance (medical, dental, and

Retirement plan with employer match

Tuition reimbursement for courses and.

Descripción de la vacante

Beacon Valley Corp. in Columbus, OH is recruiting a Technical Account Manager to oversee technical aspects of customer accounts and maintain high satisfaction levels. You will manage projects, provide product training, and collaborate with engineering and sales teams.

The role requires a bachelor’s degree in engineering or related field, and experience in technical sales or account management. A strong focus on communication and problem-solving is essential.

Formación

• Bachelor's degree in engineering, computer science, or related field.
• Proven experience in technical account management or related role.
• Strong communication and interpersonal skills.
• Ability to provide technical expertise and support to customers.
• Experience with CRM systems and project management tools.
• Knowledge of products and services and ability to explain them to customers.

Responsabilidades

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Provide technical expertise and support to help customers maximize value of products/services.
• Collaborate with sales and engineering teams to develop and implement solutions.
• Conduct site visits and on-site support to address concerns and ensure smooth operation.
• Monitor and analyze customer feedback to drive continuous improvement.
• Stay up-to-date with industry trends and advancements.

Conocimientos

Technical account management

CRM software

Project management

Communication skills

Educación

Bachelor's degree in engineering or related field

Herramientas

CRM systems

Project management software

Technical documentation tools

Descripción del empleo

Beacon Valley Corp. in Columbus, OH is recruiting a Technical Account Manager to oversee technical aspects of customer accounts and maintain high satisfaction levels. You will manage projects, provide product training, and collaborate with engineering and sales teams.

The role requires a bachelor’s degree in engineering or related field, and experience in technical sales or account management. A strong focus on communication and problem-solving is essential.