Technical Account Manager

Trinity Valley LLC; Boston (MA); On-site; USD 70,000 - 108,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with match

Tuition reimbursement

Conferences & workshops

Job summary

Trinity Valley LLC in Boston, MA is seeking a Technical Account Manager to build and nurture key client relationships, ensure satisfaction, and drive revenue growth. You will work with sales, pre‑sales, development, and support teams to deliver technical solutions and on‑time project delivery.

The ideal candidate holds a bachelor’s degree in CS or IT, 3–5 years in a technical account management or client‑facing role in software, and strong communication and interpersonal skills.

Qualifications

• Bachelor's degree in CS, IT, or related field.
• 3-5 years in technical account management or client-facing role in software.
• Strong understanding of software development processes and best practices.
• Excellent communication and interpersonal skills with clients.
• Proven track record of meeting and exceeding client expectations and driving revenue growth.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Manage and nurture key client relationships to ensure satisfaction and retention.
• Work closely with sales and pre-sales teams to understand client needs and provide technical solutions.
• Act as a primary point of contact for clients, addressing their technical inquiries and concerns.
• Collaborate with development and support teams to ensure timely delivery of projects and solutions.
• Identify opportunities for revenue growth and cross-selling related services.
• Stay up-to-date with industry trends and emerging technologies to provide our clients with cutting-edge solutions.

Skills

Communication skills

Interpersonal skills

Account management

Client-facing

Team collaboration

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Trinity Valley LLC, a leading software development firm, is seeking a Technical Account Manager in Boston, MA. This full-time role involves managing client relationships, ensuring satisfaction, and driving revenue growth.

As a Technical Account Manager, you will manage key client relationships, ensuring their needs are met and their satisfaction is maintained. You will also drive revenue growth by identifying opportunities and implementing strategies.

In Boston, MA, you will collaborate closely with a team of software developers and other professionals in an environment that values innovation and teamwork. This dynamic setting encourages the exchange of ideas and the implementation of creative solutions to complex problems. The team consists of individuals with diverse expertise, each bringing their unique perspective to the table. Together, you will work on a variety of projects, leveraging your collective skills to deliver high-quality software products. The collaborative atmosphere fosters a sense of camaraderie and mutual support, making it an ideal place to grow and develop your professional skills.

The salary range for this position is between $70,000 and $107,932 per year, depending on experience and performance. In addition to the base salary, employees are eligible for comprehensive health insurance plans that cover medical, dental, and vision care. The company also offers a retirement plan with employer matching contributions, providing financial security for the future. Furthermore, professional development opportunities are available, including tuition reimbursement for further education and access to industry conferences and workshops. These benefits aim to support the overall well-being and career growth of employees.

To be successful in this role, you should have a bachelor's degree in a related field, 3-5 years of experience in account management or a similar role, and strong communication and interpersonal skills.

Application deadline: November 23, 2026.

What you will do:

• Manage and nurture key client relationships to ensure client satisfaction and retention.
• Work closely with our sales and pre-sales teams to understand client needs and provide technical solutions.
• Act as a primary point of contact for clients, addressing their technical inquiries and concerns.
• Collaborate with our development and support teams to ensure timely delivery of projects and solutions.
• Identify opportunities for revenue growth and cross-selling related services.
• Stay up-to-date with industry trends and emerging technologies to provide our clients with cutting-edge solutions.

What we need:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in a technical account management or client-facing role within the software industry.
• Strong understanding of software development processes, methodologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Proven track record of meeting and exceeding client expectations and driving revenue growth.
• Ability to work independently and as part of a team in a fast-paced environment.