Technical Account Manager: Client Success & Solution Delivery

Harbor Summit LLC; Boston (MA); On-site; USD 100,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Professional development

Job summary

Harbor Summit LLC in Boston, MA seeks a Technical Account Manager to bridge gaps between technical teams and clients, guiding software implementations and ongoing support of solutions.

You will manage client relationships, coordinate project timelines, gather feedback, troubleshoot issues, and ensure client satisfaction, while documenting progress and collaborating across internal teams. This role emphasizes proactive communication and strategic account growth.

Qualifications

• Bachelor's degree in a technical field or related discipline.
• 3-5 years of experience in a technical account management or client-facing role within software.
• Strong communication and interpersonal skills.
• Familiarity with our software solutions is a plus.

Responsibilities

• Serve as the primary point of contact for assigned clients, providing technical guidance and support during implementation and ongoing use of our software solutions.
• Collaborate with the technical team to ensure client needs are met and software is implemented effectively.
• Identify and address technical issues with the support team to resolve them promptly.
• Develop and maintain strong relationships with clients, understanding their business objectives and tailoring solutions accordingly.
• Stay up-to-date with industry trends and best practices, sharing knowledge with the technical team.
• Participate in sales calls and presentations to demonstrate value of our software solutions.
• Monitor client satisfaction and provide feedback to product and support teams.

Skills

Client relationships

Project management

Software implementation

Technical guidance

Education

Bachelor's degree in Computer Science/IT/related field

Job description

Harbor Summit LLC in Boston, MA seeks a Technical Account Manager to bridge gaps between technical teams and clients, guiding software implementations and ongoing support of solutions.

You will manage client relationships, coordinate project timelines, gather feedback, troubleshoot issues, and ensure client satisfaction, while documenting progress and collaborating across internal teams. This role emphasizes proactive communication and strategic account growth.