Technical Account Manager

Quartz Grove Solutions; Boston (MA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan with employer matching

Professional development opportunities

Résumé du poste

Quartz Grove Solutions in Boston, MA is hiring a Technical Account Manager to manage client relationships with technical teams and drive successful product implementations. This full-time role collaborates with sales, supports clients, and ensures effective use of our software products.

Ideal candidates have 5+ years in technical account management, strong communication, and project management skills. Salary is negotiable; benefits include health insurance, retirement plans with matching, and

Qualifications

• Bachelor's degree in a related field (CS/Engineering/Business)
• 5+ years of experience in technical account management or related
• Strong communication and interpersonal skills
• Experience with software development and client relationship management
• Familiarity with project management methodologies (Agile/Waterfall)

Responsabilités

• Manage the relationship between clients and technical teams, ensuring needs are met and products implemented successfully.
• Collaborate with sales to translate client requirements into technical specifications.
• Oversee technical support and training for clients to maximize product use.
• Provide technical guidance and strategic advice to clients.
• Monitor client satisfaction and product usage to identify improvements.
• Coordinate with product management and engineering to meet client needs and standards.
• Represent the company at industry conferences and client meetings.
• Promote brand and build strong client relationships at events.

Connaissances

Client relationship management

Technical communication

Project management

Software development awareness

Interpersonal skills

Formation

Bachelor's degree in Computer Science, Engineering, or Business

Outils

Agile

Waterfall

Description du poste

Quartz Grove Solutions, a leading software development company, is seeking a Technical Account Manager in Boston, MA. In this role, you will manage client relationships with technical teams, ensuring client needs are met and products are implemented successfully. This is a full-time position with a negotiable salary.

As a Technical Account Manager, you will collaborate with the sales team to understand client requirements and convert them into technical specifications. You will also manage technical support and training needs, ensuring clients can effectively use our products.

You will be an integral part of a dynamic and collaborative team at Quartz Grove Solutions in Boston, MA. This role demands strong communication skills to effectively convey ideas and collaborate with team members, as well as exceptional problem-solving abilities to address challenges and find innovative solutions. Additionally, you will need a deep understanding of our products and services to provide accurate information and support to our clients. The team environment encourages open communication and continuous learning, fostering a culture of innovation and growth.

The salary for this position is negotiable, reflecting the company's commitment to fair compensation and recognizing the value of the role. Benefits include comprehensive health insurance that covers a wide range of medical services, retirement plans with employer matching contributions, and opportunities for professional development to support career growth and advancement.

You should have a bachelor's degree in a technical field, with at least 3 years of experience in technical account management. Strong communication and project management skills are essential. Experience with software development and client relationship management is a plus.

The application deadline is set for November 23, 2026. We look forward to receiving your application and to the possibility of having you join our team.

Responsibilities:

• Manage the relationship between clients and technical teams, ensuring that client needs are met and products are implemented successfully.
• Work closely with sales team to understand client requirements and translate them into technical specifications.
• Manage technical support and training needs of clients, ensuring they can use our products effectively.
• Provide technical guidance and advice to clients, helping them to maximize the value of our products.
• Monitor and analyze client satisfaction and product usage, identifying areas for improvement.
• Collaborate with product management and engineering teams to ensure that our products meet client needs and industry standards.
• Attend and participate in industry conferences and events to stay up-to-date with the latest trends and technologies.
• Represent Quartz Grove Solutions at client meetings and events, building strong relationships and promoting our brand.

Qualifications:

• Bachelor's degree in a related field, such as Computer Science, Engineering, or Business.
• 5+ years of experience in technical account management or a related role.
• Strong understanding of software development and technical products.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical and problem-solving skills, with the ability to think strategically.
• Experience with project management tools and methodologies, such as Agile or Waterfall.
• Familiarity with industry standards and best practices in software development and technical support.