Technical Account Manager

Granite Central Group; United States; Remote; USD 60,000 - 92,000; Full time

Job summary

Granite Central Group is seeking a Technical Account Manager to manage key accounts remotely, delivering tailored technical solutions and ensuring client satisfaction across diverse industries. You will collaborate with clients to understand their challenges, guide implementation, provide training, and sustain proactive communications to drive adoption.

The role offers flexible remote work with occasional travel to client sites and a strong emphasis on customer success.

Qualifications

• Bachelor's degree in a technical field.
• Experience in account management or technical sales.
• Strong communication and problem-solving skills.
• Proven track record of building and maintaining client relationships.

Responsibilities

• Manage and grow client relationships
• Develop and implement technical solutions
• Provide ongoing support and training
• Ensure client satisfaction

Skills

Communication skills

Problem-solving

Account management

Technical sales

Education

Bachelor's degree in a technical field

Job description

Granite Central Group, a well-established technical solutions company, is seeking a Technical Account Manager to manage key accounts remotely. This role involves developing tailored technical solutions and ensuring client satisfaction. The Technical Account Manager will work closely with clients to understand their specific needs and challenges, then create customized solutions that address these issues. This may involve using a variety of tools and technologies, depending on the client’s industry and requirements. The Technical Account Manager will also be responsible for managing the implementation of these solutions, providing ongoing support and training to ensure successful adoption. They will need to maintain regular communication with clients, both in person and via video conferencing tools, to monitor progress and address any concerns. The role requires a strong understanding of technical systems and a customer‑centric approach, as well as excellent communication and project management skills. The workplace is flexible, allowing the Technical Account Manager to work from home or other remote locations, with occasional travel to client sites as needed. The ideal candidate will have a degree in a technical field and several years of experience in a similar role.

As a Technical Account Manager, you will manage client relationships by implementing technical solutions, providing support and training, and ensuring ongoing satisfaction. Your responsibilities will include collaborating with clients to deliver exceptional service.

You will join a dedicated team of technical experts in San Francisco, CA, working remotely to support clients and deliver technical solutions. The team is committed to providing exceptional service and support.

The salary for this position ranges from $60,000 to $92,313 per year, with benefits to be discussed during the interview process. Granite Central Group offers competitive compensation and benefits packages.

To excel in this role, you should have a bachelor's degree in a technical field, with experience in account management or technical sales. Strong communication and problem‑solving skills are essential, along with a proven track record of building and maintaining client relationships.

Responsibilities

• Manage and grow client relationships
• Develop and implement technical solutions
• Provide ongoing support and training
• Ensure client satisfaction

Qualifications

• Bachelor's degree in a technical field
• Experience in account management or technical sales
• Strong communication and problem‑solving skills
• Proven track record of building and maintaining client relationships

You can expect a collaborative and innovative workplace environment, opportunities for professional growth, and the chance to work on meaningful projects that make a difference.