Technical Account Manager

GetJobSmart; Nashville (TN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Vertex Valley Inc. in Nashville, TN, is seeking a full-time Technical Account Manager to manage key client relationships and ensure their technical needs are met.

You will provide technical support, drive customer satisfaction, and collaborate with sales and product teams to deliver value. A 3–5 year background in technical account management is preferred, with a BS in a technical field.

Qualifications

• Bachelor's degree in a technical field such as CS, IT, or engineering.
• 3–5 years of experience in technical sales or account management.
• Strong knowledge of software solutions and industry standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Manage and nurture key client relationships and ensure tech needs are met.
• Provide technical support and guidance to clients to maximize software value.
• Collaborate with sales and product teams for seamless delivery of solutions.

Skills

Client relationships

Technical support

Data analysis

Project management

Communication

Team collaboration

Education

Bachelor's degree in CS/IT/Engineering

Tools

CRM software

Development tools

Project management software

Job description

Vertex Valley Inc., a leading software company based in Nashville, TN, is seeking a full-time Technical Account Manager. This role involves managing key client relationships, ensuring technical needs are met, and driving customer satisfaction in a dynamic environment.

In this role, you'll be responsible for managing client relationships, providing technical support, and ensuring that our clients' needs are met. You'll also be responsible for driving customer satisfaction and ensuring that our clients are happy with our products and services.

You’ll be part of a team of talented professionals working in a collaborative and innovative environment. Our office is located in Nashville, TN, and Available: a attractive compensation and benefits package.

The annual salary for this position ranges from $75,000 to $90,000, with compensation determined by the candidate's level of experience. In addition to the base salary, we provide a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. The benefits package is designed to support the overall well-being and financial security of our employees. The position requires a bachelor's degree in a relevant field, typically 3-5 years of experience in the industry, and proficiency in industry-standard software and tools. The workplace is a modern, open-concept office with collaborative spaces, private offices, and access to all necessary resources and equipment. Employees are expected to perform a variety of tasks, including project management, client communication, data analysis, and software development. The role involves using a range of tools and technologies, such as project management software, communication platforms, and development tools, to complete tasks efficiently and effectively. The position also requires strong problem-solving skills, attention to detail, and the ability to work both independently and as part of a team.

To be successful in this role, you should have a bachelor's degree in a technical field, such as computer science or engineering. You should also have experience in a technical sales or account management role, and you should be comfortable working with clients to understand their technical needs.

Manage and nurture key client relationships, ensuring their technical needs are met. Provide technical support and guidance to clients, helping them maximize the value of our software solutions. Collaborate with the sales and product teams to ensure seamless delivery of our solutions to clients.

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience as a Technical Account Manager or similar role.

Strong technical knowledge of software solutions and a deep understanding of our industry.

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.

Ability to work independently and as part of a team.