Technical Account Associate: Client Success

Yardi Systems; Cleveland (OH); Hybrid; USD 43,050 - 45,199; Full time

Benefits offered by this job

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Job summary

A leading property management software company is seeking an Associate Technical Account Manager to provide software support and enhance client relationships. Ideal candidates should have a Bachelor's in Business or related fields and be comfortable troubleshooting technical issues. The role involves overseeing client software setup, offering guidance through email and phone, and collaborating with teams to accelerate resolutions. The position offers a competitive hourly wage and comprehensive benefits in a supportive work environment.

Qualifications

• Comfortable providing live support via phone and email.
• Detail-oriented and process-driven with a focus on accuracy.
• A proactive problem-solver with a strong customer-focused mindset.

Responsibilities

• Provide technical software support and implementation guidance.
• Troubleshoot application issues effectively.
• Communicate clearly with clients to build trust.

Skills

Technical support

Client relationship management

Problem-solving

Communication

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Services

Job description

A leading property management software company is seeking an Associate Technical Account Manager to provide software support and enhance client relationships. Ideal candidates should have a Bachelor's in Business or related fields and be comfortable troubleshooting technical issues. The role involves overseeing client software setup, offering guidance through email and phone, and collaborating with teams to accelerate resolutions. The position offers a competitive hourly wage and comprehensive benefits in a supportive work environment.