Associate Technical Account Manager — Client Success

RXinsider LTD.; Cleveland (OH); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager to help clients maximize value from our property management software. You will combine technical know-how with strong communication to support setup, troubleshooting, and daily use across product suites.

Expect live support via phone and email, ongoing learning, and travel during the second week of employment for training. Join a collaborative team delivering practical, client-focused solutions with room for growth.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven, with accuracy and efficiency.

Responsibilities

• Provide technical software support, setup, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share product features, best practices, and personalized guidance for client success.
• Collaborate with teams to resolve challenges and deliver innovative solutions.
• Pursue continuous learning to stay current with products and industry trends.

Skills

Technical support

Customer service

Communication

Problem solving

Education

Bachelor’s Degree

Tools

Yardi

Job description

Yardi is seeking an Associate Technical Account Manager to help clients maximize value from our property management software. You will combine technical know-how with strong communication to support setup, troubleshooting, and daily use across product suites.

Expect live support via phone and email, ongoing learning, and travel during the second week of employment for training. Join a collaborative team delivering practical, client-focused solutions with room for growth.