Technical Account Manager - Growth, Support & Training

Jumpute UAE; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

A technology solutions company in New York is seeking a Technical Account Manager to enhance customer satisfaction through technical support and effective sales strategies. This role requires a Bachelor's degree in Computer Science or Engineering, experience in technical support, and strong interpersonal skills. As the Technical Account Manager, you will engage with customers to answer queries, provide training, and ensure product satisfaction. Competitive salary and full-time position available.

Qualifications

• Bachelor's degree in Computer Science or Engineering required.
• Experience in technical support and sales is necessary.
• Good technical and product knowledge essential.
• Excellent communication and interpersonal skills are required.
• Critical-thinking and problem-solving skills needed.

Responsibilities

• Build client base and increase customer satisfaction.
• Provide technical support before and after sales.
• Evaluate customer needs for product upgrades.
• Train customers to use products.
• Answer product-related queries in a timely manner.
• Maintain customer relationships for satisfaction.
• Provide reports on product performance to stakeholders.
• Ensure timely delivery of products.
• Track account metrics.

Skills

Technical support

Sales ability

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

Sales software

Job description

A technology solutions company in New York is seeking a Technical Account Manager to enhance customer satisfaction through technical support and effective sales strategies. This role requires a Bachelor's degree in Computer Science or Engineering, experience in technical support, and strong interpersonal skills. As the Technical Account Manager, you will engage with customers to answer queries, provide training, and ensure product satisfaction. Competitive salary and full-time position available.