Technical Account Associate — Client Success

Yardi Systems; Cleveland (OH); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems seeks an Associate Technical Account Manager to help clients maximize value from our property management software solutions. You’ll combine technical aptitude with strong communication to support setup, troubleshooting, and daily use, delivering clear guidance and ongoing success.

Travel is required during the second week for training, with potential locations depending on business needs. You’ll work with cross-functional teams to provide high-quality, solution-focused support and

Qualifications

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services or equivalent experience.
• Comfortable providing live support via phone and email, troubleshooting technical issues.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven with accuracy and efficiency.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients across a suite of products.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share relevant product features, best practices, and guidance to champion client success.
• Collaborate with teams to quickly resolve challenges and deliver innovative solutions.
• Learn continuously to stay current with products and industry trends.

Skills

Live support

Problem-solving

Customer-focused

Relationship-building

Adaptable

Detail-oriented

Education

Bachelor’s Degree

Job description

Yardi Systems seeks an Associate Technical Account Manager to help clients maximize value from our property management software solutions. You’ll combine technical aptitude with strong communication to support setup, troubleshooting, and daily use, delivering clear guidance and ongoing success.

Travel is required during the second week for training, with potential locations depending on business needs. You’ll work with cross-functional teams to provide high-quality, solution-focused support and