Tech Support Technician II — IT Solutions Specialist

United Parcel Service, Inc.; Tacoma (WA); Presencial; USD 28.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Paid holidays

Descripción de la vacante

United Parcel Service, Inc. is seeking a Technician II, Tech Support to ensure successful execution of IT services and projects. This role involves root cause analysis, SLA adherence, and collaboration with cross-functional teams to deliver an exceptional customer experience.

The position requires formal education, on-the-job training, and a willingness to work the stated evening hours. Candidates may have A+ certification; relocation may be needed for preferred location.

Formación

• Proven experience in IT service delivery and customer-facing support.
• Ability to perform root-cause analysis and drive issue resolution.
• Experience following SLAs and documenting issues for knowledge base.

Responsabilidades

• Lead delivery of IT services, support, and project deployments.
• Coordinate with cross-functional teams and vendor relationships.
• Provide training and development to teams and customers.

Conocimientos

Technical support

Root cause analysis

Customer service

Educación

Vocational/Technical education

Herramientas

A+ certification (preferred)

Descripción del empleo

United Parcel Service, Inc. is seeking a Technician II, Tech Support to ensure successful execution of IT services and projects. This role involves root cause analysis, SLA adherence, and collaboration with cross-functional teams to deliver an exceptional customer experience.

The position requires formal education, on-the-job training, and a willingness to work the stated evening hours. Candidates may have A+ certification; relocation may be needed for preferred location.