IT Service Delivery Technician II

United Parcel Service Sweden Aktiebolag; New York (NY); On-site; USD 31,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

401(k) retirement program

Paid time off

Job summary

United Parcel Service Sweden Aktiebolag in New York is seeking a dedicated IT program lead to drive implementation of customized IT solutions and oversee service delivery for projects and deployments. The role emphasizes cost control, staffing, and collaboration with vendors and internal teams.

The position requires coordinating 24x7 support, ensuring security and compliance, and delivering a superior customer experience through effective project tracking and engagement with stakeholders.

Qualifications

• Must be a U.S. citizen or have legal right to work in the U.S.

Responsibilities

• Ensure successful execution of customized IT solutions and initiatives.
• Lead delivery of customer experience for IT services, support, and deployments.
• Coordinate with cross-functional teams and vendors; manage costs and staffing.
• Provide training and development for staff and customers.
• Plan and monitor expenses to meet financial targets.

Skills

Root cause analysis

KPI management

Vendor relationships

Project coordination

Cost management

Job description

United Parcel Service Sweden Aktiebolag in New York is seeking a dedicated IT program lead to drive implementation of customized IT solutions and oversee service delivery for projects and deployments. The role emphasizes cost control, staffing, and collaboration with vendors and internal teams.

The position requires coordinating 24x7 support, ensuring security and compliance, and delivering a superior customer experience through effective project tracking and engagement with stakeholders.