IT Services Lead – 24x7 Projects & Support

United Parcel Service, Inc.; Delaware; On-site; USD 85,000 - 120,000; Full time

Job summary

United Parcel Service, Inc. (UPS) is seeking a role focused on ensuring successful execution and implementation of customized IT solutions and organizational initiatives.

The position emphasizes root cause analysis, KPI-driven reporting, and collaboration with internal teams and external vendors to deliver superior customer experiences. The role may involve coding, integration with external systems, and ongoing oversight of cost, staffing, equipment, and security of IT resources.

Qualifications

• Must be a U.S. citizen or national, or otherwise legally eligible to work in the U.S.
• Experience delivering IT services, projects and integrations with strong customer focus.
• Ability to leverage KPIs, SLAs and reporting to drive performance.

Responsibilities

• Lead delivery of IT services, support and project deployments to ensure exceptional customer experience.
• Coordinate with cross-functional teams and external vendors to implement customized solutions.
• Monitor costs, staffing, inventory, and system compliance to meet financial and operational targets.
• Provide technical training and development to staff and customers.

Skills

Root cause analysis

Vendor management

Cross-functional collaboration

Project coordination

Job description

United Parcel Service, Inc. (UPS) is seeking a role focused on ensuring successful execution and implementation of customized IT solutions and organizational initiatives.

The position emphasizes root cause analysis, KPI-driven reporting, and collaboration with internal teams and external vendors to deliver superior customer experiences. The role may involve coding, integration with external systems, and ongoing oversight of cost, staffing, equipment, and security of IT resources.