Tech II, Tech support

UOH UPS Inc (Ohio); Portland (OR); On-site; USD 52,000 - 77,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Technician II, Tech Support to join our IT services team in Oregon. The role focuses on leading, coordinating, and delivering exceptional tech support and project deployments while managing costs and resources.

The position requires working knowledge of analytical processes, and the ability to provide training and support across departments. It offers a stable, full-time schedule with opportunities to contribute to critical logistics and customer service

Qualifications

• Strong ability to analyze and resolve technical issues across IT services.
• Provide tier-2 IT support and coordinate with cross-functional teams.

Responsibilities

• Lead, manage, and coordinate delivery of IT services and projects.
• Provide technical training and development to resources and customers.
• Monitor KPIs, SLAs, and cost management related to IT deployments.
• Engage with customers face-to-face or virtually to ensure a high-quality experience.

Skills

Root cause analysis

Technical support

Customer service

Documentation

Education

A+ certification

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

TECHNICIAN II, TECH SUPPORT

Working hours at Monday - Friday, 19:00 - 3:30am

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically requires formal education (vocational or technical) and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with moderate supervision.

QUALIFICATIONS

Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with moderate supervision. A+ certification is preferred but not required

Last day posted internally is 11/11/26 at 11:59pm EST

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.

UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.