Technology Services Group (TSG), Technician II

UPS

Louisville (KY)

On-site

USD 70,000 - 160,000

Full time

14 days+

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Job summary

A leading logistics company is hiring a Technician II for the Technology Services Group in Louisville, Kentucky. This full-time position requires strong hardware and software knowledge, excellent communication skills, and the ability to troubleshoot technical issues. The successful candidate will provide training, manage customer relationships, and support deployments while ensuring compliance and safety. Experience with Microsoft OS, VPN, and technical certifications are preferred. Must be able to lift up to 70 pounds and have a valid driver's license.

Qualifications

Must have a valid driver's license.
Ability to travel overnight for up to 1 week.
Experience with technical support preferred.

Responsibilities

Provide technical training and development.
Plan and monitor expenses to meet financial expectations.
Establish professional relationships with customers.
Utilize technology to track projects and support.

Skills

Hardware knowledge

Software knowledge

Communication skills

VPN expertise

Troubleshooting thermal printers

Education

Vocational or technical degree

Tools

Microsoft Operating Systems

Remote Desktop Apps

Active Directory

Job description

Join to apply for the Technology Services Group (TSG), Technician II role at UPS

2 days ago Be among the first 25 applicants

Louisville, KY $70,000.00-$160,000.00

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This is not a remote or flex location position; employee is required to come into the facility for their regular schedule.

Job Level: Technician II

Internal Grade Salary: 009

Work Schedule: Wednesday to Sunday | PM shift

The internal job posting will close on 01/15/2026 EOD

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Responsibilities

Provides technical training and development to departmental resources and customers.
Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Applies approved principles for evaluating and setting goals and measures to deliver results.
Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours.
Performs technical, analytical, or maintenance work.
Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
Works within standard operating procedures and/or scientific methods.
Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
Applies experience and skills to complete assigned work within own area of expertise.
Works with a moderate degree of supervision.

Qualifications

Must be currently located in the same geographic location as the job or willing to relocate yourself.
Requires hardware, software and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits.
Ability to communicate highly technical information to both technical and non-technical users.
Knowledge of Microsoft Operating Systems (operating systems/software).
Experience with VPN, Symantec, Remote Desktop Apps, Active Directory and various Web browsers – Preferred.
Technical Certifications such as A+, Network+ - Preferred.
Technical work experience – Preferred.
Experience troubleshooting thermal printers – preferred.Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds – Required.Ability to travel by car to various UPS facilities – Required.Ability to travel overnight for periods of up to 1 week - Required.Must have a valid driver's license - Required.Flexible Scheduling - Required.

Employee Type

Permanent

Additional Information

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Seniority level