IT Operations Technician II — Solutions & Support

United Parcel Service, Inc.; New York (NY); On-site; USD 31,000 - 57,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Life Insurance & AD&D

Disability Income Protection

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays and Personal time

Paid Sick and Family and Medical Leave

Discounted Employee Stock Purchase

Job summary

United Parcel Service, Inc. is seeking an IT service delivery lead to ensure the successful execution of customized solutions and organizational initiatives.

You will manage the delivery of IT services, support, and project deployments, including potential coding or integration work with external customer systems. You will oversee cost, staffing, equipment, inventory, and security, while providing training and development to teams and customers.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be currently located in the same geographic location as the job or willing to relocate yourself.

Responsibilities

• Ensure the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and partner vendor relationships.
• Lead, manage, and coordinate the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provide technical training and development to departmental resources and customers.
• Actively plan, monitor, and adjust expenses to meet and exceed financial expectations and organizational metrics.
• Establish and maintain professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Job description

United Parcel Service, Inc. is seeking an IT service delivery lead to ensure the successful execution of customized solutions and organizational initiatives.

You will manage the delivery of IT services, support, and project deployments, including potential coding or integration work with external customer systems. You will oversee cost, staffing, equipment, inventory, and security, while providing training and development to teams and customers.