Tech Support Technician II — Lead IT Solutions & Service

UPS; Commerce City (CO); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Paid time off

Job summary

UPS is seeking a dedicated IT services leader to ensure successful delivery of customized solutions and projects. The role involves coordinating cross-functional teams, managing costs, and maintaining system compliance across hardware, software, and network infrastructure.

The candidate will provide technical training, monitor KPIs and SLAs, and engage with customers to deliver 24x7 support and deployments in a dynamic environment.

Qualifications

• Must be a U.S. Citizen or National, or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Leads, manages, and coordinates the delivery of IT services, support, and project deployments.
• Ensures successful execution of customized solutions and initiatives through root cause analysis, KPIs, SLAs, and cross‑functional collaboration.
• Manages costs, staffing, equipment inventory, system compliance, safety, and security of resources; provides training and development.

Job description

UPS is seeking a dedicated IT services leader to ensure successful delivery of customized solutions and projects. The role involves coordinating cross-functional teams, managing costs, and maintaining system compliance across hardware, software, and network infrastructure.

The candidate will provide technical training, monitor KPIs and SLAs, and engage with customers to deliver 24x7 support and deployments in a dynamic environment.