Night Tech Support Pro – IT Solutions & Training

United Parcel Service, Inc.; Portland (OR); On-site; USD 52,000 - 77,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Technician II, Tech Support to join our IT services team in Oregon. The role focuses on leading, coordinating, and delivering exceptional tech support and project deployments while managing costs and resources.

The position requires working knowledge of analytical processes, and the ability to provide training and support across departments. It offers a stable, full-time schedule with opportunities to contribute to critical logistics and customer service

Qualifications

• Strong ability to analyze and resolve technical issues across IT services.
• Provide tier-2 IT support and coordinate with cross-functional teams.

Responsibilities

• Lead, manage, and coordinate delivery of IT services and projects.
• Provide technical training and development to resources and customers.
• Monitor KPIs, SLAs, and cost management related to IT deployments.
• Engage with customers face-to-face or virtually to ensure a high-quality experience.

Skills

Root cause analysis

Technical support

Customer service

Documentation

Education

A+ certification

Job description

United Parcel Service, Inc. is seeking a Technician II, Tech Support to join our IT services team in Oregon. The role focuses on leading, coordinating, and delivering exceptional tech support and project deployments while managing costs and resources.

The position requires working knowledge of analytical processes, and the ability to provide training and support across departments. It offers a stable, full-time schedule with opportunities to contribute to critical logistics and customer service