Onsite IT Technician II — Systems & Support Lead

United Parcel Service Sweden Aktiebolag; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

United Parcel Service is seeking a Technician in Coppell, TX to lead IT services delivery and project deployments, coordinating resources and ensuring performance against SLAs. The role may involve coding or integration with external customer technologies and requires hands-on support for hardware, software, automation, and network infrastructure.

The position requires lifting up to 70 pounds, driving to UPS facilities, and relocation as needed, with a schedule involving evenings and weekends

Qualifications

• Clear ability to convey highly technical information to diverse users.
• Experience with VPN, Remote Desktop, Active Directory, and multiple browsers.
• Technical certifications such as A+, Network+ preferred.
• Must be able to lift up to 70 pounds and travel to UPS facilities.

Responsibilities

• Lead, manage, and coordinate IT services delivery and project deployments.
• Provide technical training and guidance to teams and customers.
• Monitor costs, staffing, equipment, inventory, and system compliance.
• Establish and maintain relationships with customers and partners to ensure SLA-driven performance.

Skills

Technical communication

Cross-functional collaboration

Tools

VPN

Remote Desktop

Active Directory

Web browsers

Job description

United Parcel Service is seeking a Technician in Coppell, TX to lead IT services delivery and project deployments, coordinating resources and ensuring performance against SLAs. The role may involve coding or integration with external customer technologies and requires hands-on support for hardware, software, automation, and network infrastructure.

The position requires lifting up to 70 pounds, driving to UPS facilities, and relocation as needed, with a schedule involving evenings and weekends