IT Technician II: 24/7 Project & Support Lead

UPS Supply Chain Solutions, Inc.; New York (NY); On-site; USD 31,000 - 57,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending Album

Life Insurance & AD&D

Disability Income Protection Plan

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays and Personal time

Paid Sick and Family and Medical Leave

Job summary

UPS Supply Chain Solutions, Inc. is seeking a proactive professional to lead the delivery of IT services and project deployments, ensuring an exceptional customer experience.

The role involves advanced analytics, cost and resource management, and cross-functional collaboration to meet financial and organizational KPIs. The ideal candidate will apply engineering-style problem solving, work with vendor relationships, and may perform coding or integration tasks with customer systems to drive

Qualifications

• Must be a U.S. Citizen or National or eligible to work in the U.S.

Responsibilities

• Ensures the successful execution and implementation of customized solutions and organizational initiatives using root cause analysis, KPIs, SLAs, and cross-functional teams.
• Leads and coordinates the delivery of an exceptional customer experience for IT services, support, and project deployments.
• May involve coding, programming, and integration with external customer technology and systems.
• Manages cost, staffing, equipment inventory, system compliance, safety, and security of resources.

Skills

Root cause analysis

KPIs

Cross-functional collaboration

Vendor relationships

Customer experience

Coding

System integration

Project management

Job description

UPS Supply Chain Solutions, Inc. is seeking a proactive professional to lead the delivery of IT services and project deployments, ensuring an exceptional customer experience.

The role involves advanced analytics, cost and resource management, and cross-functional collaboration to meet financial and organizational KPIs. The ideal candidate will apply engineering-style problem solving, work with vendor relationships, and may perform coding or integration tasks with customer systems to drive