Remote/Hybrid Tech Support Specialist – SQL Essentials

Relativity; Phoenix (AZ); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in the Phoenix area to provide technical support across product verticals for a mix of technical and non-technical customers. You will diagnose and troubleshoot software and networked systems, maintain Salesforce ticket records, and collaborate with teams to ensure high-quality service.

The role requires US citizenship and the ability to obtain a Public Trust clearance.

Qualifications

• Customer support experience with phone and email.
• Ability to troubleshoot complex issues.
• SQL and Windows platform experience.
• Willingness to travel up to 10%.

Responsibilities

• Respond to client questions, problems, and work requests daily.
• Use SQL applications and tools to run basic SQL queries.
• Maintain accurate records of activities in Salesforce.
• Collaborate with senior team members to resolve incidents.

Skills

Customer support

Client-focused

Phone & email support

Problem solving

Travel

Tools

SQL

Windows OS

Job description

Relativity is seeking a Technical Support Specialist in the Phoenix area to provide technical support across product verticals for a mix of technical and non-technical customers. You will diagnose and troubleshoot software and networked systems, maintain Salesforce ticket records, and collaborate with teams to ensure high-quality service.

The role requires US citizenship and the ability to obtain a Public Trust clearance.