Tech Support Specialist – In-Store Device Help

Best Buy; Springfield (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Training opportunities

Flexible schedule

Job summary

Best Buy is seeking a Geek Squad Agent in Springfield, IL to be the first point of contact for customers seeking technology support, knowledge and solutions for computers and devices. You’ll be trained to assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers set up devices, decide between repair or replacement, and keep service queues updated. This part-time role values flexibility and offers employee discounts and training

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexibility

Tech enthusiasm

Job description

Best Buy is seeking a Geek Squad Agent in Springfield, IL to be the first point of contact for customers seeking technology support, knowledge and solutions for computers and devices. You’ll be trained to assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers set up devices, decide between repair or replacement, and keep service queues updated. This part-time role values flexibility and offers employee discounts and training