Tech Support Agent - In-Store & Home Device Help

Best Buy; Danvers (MA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits package

Job summary

Best Buy in Massachusetts is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support, offering guidance on repairs or replacements and participating in in-store service workflows.

You will join a team of agents, providing friendly, efficient service and collaborating across departments. The role requires a flexible schedule, including holidays, nights, and weekends, with training and career growth opportunities in a supportive environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication skills

Job description

Best Buy in Massachusetts is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support, offering guidance on repairs or replacements and participating in in-store service workflows.

You will join a team of agents, providing friendly, efficient service and collaborating across departments. The role requires a flexible schedule, including holidays, nights, and weekends, with training and career growth opportunities in a supportive environment.