In-Store Tech Support & Device Setup Agent

Best Buy; Oswego Township (IL); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being resources

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support in our Oswego, IL store. You’ll assess needs, perform basic services and partner with other agents on more complex repairs. We’ll provide the training and resources you need to succeed.

The role emphasizes friendly, knowledgeable service, setup assistance, and helping customers decide repair or replacement. You’ll complete certified training and grow with a supportive team.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Tech-savvy

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support in our Oswego, IL store. You’ll assess needs, perform basic services and partner with other agents on more complex repairs. We’ll provide the training and resources you need to succeed.

The role emphasizes friendly, knowledgeable service, setup assistance, and helping customers decide repair or replacement. You’ll complete certified training and grow with a supportive team.