Tech Support & Device Setup Specialist (In-Store)

Best Buy; Branson (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Branson, MO is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include guiding customers through setup, evaluating repair vs. replacement, and keeping customers informed about service status. The role emphasizes strong communication and ongoing learning through training programs.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy in Branson, MO is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include guiding customers through setup, evaluating repair vs. replacement, and keeping customers informed about service status. The role emphasizes strong communication and ongoing learning through training programs.