Tech Support Specialist II — NYC IT & End-User Enablement

Latham & Watkins LLP; New York; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare

401k plan

11 paid holidays per year

PTO 23 days first year

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins LLP seeks a Technology Support Specialist II to join its New York office. The role focuses on resolving desktop, notebook, and remote computing issues, and to support printers, MFDs, and mobile devices with setup and troubleshooting. In-office position in NYC.

Candidate should have strong knowledge of Windows OS, Office 365, iManage 10, and Litera ChangePro, plus experience with hardware and customer-focused service. Primary work location: New York.

Qualifications

• Provide end-user support for firm-approved applications such as Office, iManage, ChangePro, Time, VPN, and Remote Desktop Services.

Responsibilities

• Provide end-user support for firm-approved applications, including Office, iManage, ChangePro, Time, VPN, and Remote Desktop.

Skills

End user support

Windows OS

Microsoft Office 365

iManage 10

Litera ChangePro

Hardware troubleshooting

Printers & MFDs

Education

High school diploma or equivalent

Bachelor’s degree in Computer Science or Information Systems (preferred)

Tools

Windows OS

Microsoft Office 365

iManage 10

Litera ChangePro

Job description

Latham & Watkins LLP seeks a Technology Support Specialist II to join its New York office. The role focuses on resolving desktop, notebook, and remote computing issues, and to support printers, MFDs, and mobile devices with setup and troubleshooting. In-office position in NYC.

Candidate should have strong knowledge of Windows OS, Office 365, iManage 10, and Litera ChangePro, plus experience with hardware and customer-focused service. Primary work location: New York.