Tech Support Specialist II - Desktop & IT Services (NY)

Careers

New York (NY)

On-site

USD 70,000 - 90,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Healthcare & disability insurance

401k plan

Paid holidays & PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins, located in New York, seeks a Technology Support Specialist II to troubleshoot desktops, notebooks, printers, and mobile devices, and to support conference rooms and secure information handling. The role is based in the New York office.

Ideal candidates have 2+ years in technology support, experience with Windows OS, Office 365, iManage, and ChangePro, and a customer-focused mindset.

Qualifications

High school diploma or equivalent.
Bachelor's degree in Computer Science or Information Systems preferred.
Minimum of two (2) years of technology support experience with PC hardware/software.
Minimum of two (2) years in a customer-focused role, preferably.

Responsibilities

Provide end-user support for firm-approved applications (e.g., Microsoft Office, iManage, ChangePro, Intapp Time, Remote Desktop Services, VPN).
Perform regular maintenance on desktop hardware, printers, monitors, and peripherals.
Set up and configure desktops, notebooks, and printers.
Collaborate with local Technology department members on installations, training, and project work.
Set up conference rooms for technology services (presentations, video conferencing, AV).
Protect highly sensitive, confidential, and proprietary information.