IT Support Specialist – 1st/2nd Line Helpdesk (Windows/O365)

Davis Polk & Wardwell LLP; New York (NY); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Davis Polk & Wardwell LLP in New York is seeking a Specialist, Computer Support to provide frontline technical assistance to attorneys and staff. You will respond to inquiries, troubleshoot hardware and software, and ensure smooth operation of Microsoft Office 365, Windows 10, and mobile devices.

The role requires strong communication, teamwork with IT staff, willingness to work extended hours, and a bachelor’s degree with 2–3 years in a professional services environment.

Formación

• Bachelor’s degree or equivalent preferred.
• 2–3 years of support experience in a large professional services environment.
• Strong customer service orientation and communication skills.

Responsabilidades

• Respond to, research, and resolve user inquiries for first- and second-level support via phone, email, or walk-in.
• Maintain effective communication with users and IT staff.
• Interface and coordinate with Support, Training, and IS teams on issues.
• Acquire and maintain knowledge of product offerings and support policies to provide accurate solutions.
• Attend Computer Support meetings and training to stay current with changes.
• Own and escalate tickets to ensure timely resolution and user satisfaction.
• Assist with software/hardware rollouts and testing, including scheduling and pilots.
• Cover extended hours and overtime as needed, including holidays and weekends.

Conocimientos

Customer service

Communication skills

Teamwork

Analytical skills

Educación

Bachelor’s degree

Herramientas

Microsoft Office 365

Windows 10

Adobe Acrobat

MobileIron

iOS devices

Citrix

Duo Mobile

iManage

Lenovo laptops

HP desktops

Descripción del empleo

Davis Polk & Wardwell LLP in New York is seeking a Specialist, Computer Support to provide frontline technical assistance to attorneys and staff. You will respond to inquiries, troubleshoot hardware and software, and ensure smooth operation of Microsoft Office 365, Windows 10, and mobile devices.

The role requires strong communication, teamwork with IT staff, willingness to work extended hours, and a bachelor’s degree with 2–3 years in a professional services environment.