IT Support Specialist - Law Firm (Windows & Office 365)

Davis Polk & Wardwell; New York (NY); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Davis Polk & Wardwell LLP in New York seeks a Specialist, Computer Support to provide technology assistance to all firm users, handling tier 1–2 inquiries and supporting onboarding and training activities.

The role requires strong technical knowledge of Windows 11, Microsoft 365, ServiceNow, Citrix and related tools, with a willingness to cover extended hours. The firm offers a competitive base salary and comprehensive benefits.

Formación

• Strong technical skills in Microsoft Office 365 and Windows 11.
• Experience with ServiceNow, Citrix, and iManage DeskSite.
• Excellent written and verbal communication and customer service.
• Ability to manage a varied workload and meet deadlines.

Responsabilidades

• Respond to and resolve user inquiries via phone, email, or walk-in.
• Maintain communication with floors and other IS staff.
• Escalate issues per guidelines and ensure resolution.
• Contribute to training sessions and write supporting documentation.
• Participate in software/hardware rollouts and testing.

Conocimientos

Strong analytic skills

Outstanding customer service

Detail-oriented

Team collaboration

Educación

Bachelor's degree preferred

Herramientas

Microsoft Office 365

Outlook O365

Windows 11

ServiceNow

MS Edge

Adobe Acrobat

Intune

iOS devices

ChangePro

DocXTools

Citrix

Duo Mobile

iManage DeskSite Work 10

Zoom

Lenovo laptops

Dell desktops and laptops

Printers

Descripción del empleo

Davis Polk & Wardwell LLP in New York seeks a Specialist, Computer Support to provide technology assistance to all firm users, handling tier 1–2 inquiries and supporting onboarding and training activities.

The role requires strong technical knowledge of Windows 11, Microsoft 365, ServiceNow, Citrix and related tools, with a willingness to cover extended hours. The firm offers a competitive base salary and comprehensive benefits.