Technology Support Specialist

Careers; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare & disability insurance

401k plan

Paid holidays & PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins, located in New York, seeks a Technology Support Specialist II to troubleshoot desktops, notebooks, printers, and mobile devices, and to support conference rooms and secure information handling. The role is based in the New York office.

Ideal candidates have 2+ years in technology support, experience with Windows OS, Office 365, iManage, and ChangePro, and a customer-focused mindset.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in Computer Science or Information Systems preferred.
• Minimum of two (2) years of technology support experience with PC hardware/software.
• Minimum of two (2) years in a customer-focused role, preferably.

Responsibilities

• Provide end-user support for firm-approved applications (e.g., Microsoft Office, iManage, ChangePro, Intapp Time, Remote Desktop Services, VPN).
• Perform regular maintenance on desktop hardware, printers, monitors, and peripherals.
• Set up and configure desktops, notebooks, and printers.
• Collaborate with local Technology department members on installations, training, and project work.
• Set up conference rooms for technology services (presentations, video conferencing, AV).
• Protect highly sensitive, confidential, and proprietary information.

Skills

Windows OS

Office 365

iManage 10

Litera ChangePro

Printer & MFD support

Customer support

Education

High school diploma

Bachelor's degree in Computer Science or Information Systems

Tools

Remote Desktop Services

VPN

Printer & MFD hardware

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Technology Support Specialist II is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Devices (MFDs), and mobile devices including configuring and troubleshooting. This role will be located in our New York office.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing assistance to end users for firm-approved applications using a variety of different methods; applications include Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary
• Performing regular maintenance on desktop and notebook computers, printers, monitors and peripheral hardware
• Setting up and configuring desktop and notebook computers and printers
• Meeting and coordinating with other local Technology department members on product installation, training, and support, and assisting or running projects on various issues as needed
• Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Display knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
• Demonstrate advanced knowledge of standard hardware components and peripherals
• Possess working knowledge of printer and MFD hardware/settings to perform basic support

And have:

• A high school diploma or an equivalent
• A bachelor’s degree or an equivalent in Computer Science or Information Systems, preferably
• A minimum of two (2) years of technology support experience with PC hardware/software
• A minimum of two (2) years of experience in a customer-focused role, preferably
• Experience with software installations and upgrades, training, and technical documentation, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $70,000.00 - USD $90,000.00 /Yr.