Information Technology Support Specialist

Kelley Drye & Warren LLP; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

A prominent law firm is seeking an IT Support Specialist for their New York office. The role involves providing technical support for hardware and software, assisting with conference room setups, and managing help desk requests. Candidates should have relevant experience in desktop support, strong proficiency in MS Office, and excellent interpersonal skills. The position demands flexibility regarding hours. New York City salary range is $85,000 to $100,000, reflecting internal equity and market data.

Qualifications

• 3+ years in desktop support role.
• Proficient in Microsoft Windows and iOS.
• Experience with legal industry technology.

Responsibilities

• Configure and maintain IT hardware and software.
• Provide technical support for desktop applications.
• Manage support tickets and assist users remotely.

Skills

MS Office proficiency

Customer service orientation

Attention to detail

Interpersonal skills

Education

Bachelor’s degree

Tools

Intune MDM

ServiceNow

Teams

Zoom

Crestron

Job description

Kelley Drye & Warren LLP, a powerhouse firm with the heart of a boutique, is seeking an Information Technology (IT) Support Specialist based in our New York office. The IT Support Specialist provides technical assistance to attorneys and staff supporting the firm’s technology hardware and software applications. Responsibilities include conference room A/V setups, hardware troubleshooting (e.g., computers, printers), and support with applications and mobile devices (e.g., iPhones, iPads). This position will work with end-users and IT engineers to resolve issues or assist with various projects/initiatives. The hours are M-F 8:30 a.m. – 4:30 p.m., but flexibility to work additional hours is required.

Essential duties and responsibilities include, but are not limited to:

• Configure desktops, laptops, displays, printers, telephones, and mobile devices (e.g., iPhone, iPad).
• Provide support for all desktop applications / work with engineers when needed for resolution.
• Utilize the firm’s support ticketing system to create, update, and close out requests.
• Provide courteous and timely assistance for service tickets that the firm’s third-party Helpdesk has escalated.
• Provide technical support for conference room setups and video conference meetings.
• Assist with projects such as replacing hardware, application testing, configuration changes, and other improvements.
• Flexibility to work outside of regular business hours when needed. (e.g., office power maintenance, time-sensitive projects).
• PC imaging, equipment setups, and quality assurance testing.
• Assist with keeping the inventory database up to date.
• Ability to remotely assist personnel working from home or in another KDW office.
• Other duties as required.

Knowledge, Skills, and Abilities:

• Three or more years of relevant work experience in a desktop support role. Bachelor’s degree is a plus.
• Strong proficiency in MS Office applications, Microsoft Windows, iOS, as well as other legal industry technology, tools, and applications.
• Experience with Intune MDM, ServiceNow, Duo, Litera Product suite (NDT, Create, Compare, Check), NetDocuments, Teams, Zoom, and Crestron (video conferencing equipment) is a plus.
• Ability to thrive in a fast-paced environment, effectively multi-task with excellent follow up and attention to detail is required.
• Excellent interpersonal skills for interaction with all levels of the firm. Must be customer service oriented, detailed, and motivated to help with day-to-day support needs and share ideas on how to improve current procedures.

The salary range displayed is specifically for those potential hires who will work or reside in New York City if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees, and certifications (e.g., JD/technology) for example. New York City Salary Range: Low: $85,000 High: $100,000.

Kelley Drye & Warren LLP is an Equal Opportunity Employer (EOE)