Technology Support Analyst I - Windows & VOIP Expert

Latham & Watkins LLP; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Healthcare, life and disability保险

401k plan

11 paid holidays + 23 days PTO first Y

Well-being programs

Professional development

Employee discounts

Affinity groups and networks

Job summary

Latham & Watkins LLP.located in New York City seeks a Technology Support Analyst I to join the Technology & Information Services team. The role supports desktop/notebook systems, hardware, VOIP, printers, and MFD hardware, with in-office presence five days per week.

Responsibilities include troubleshooting hardware/software, assisting end users with firm apps (Office 365, iManage, ChangePro), and maintaining security and IT standards. Strong knowledge of Intune and remote access is valuable.

Qualifications

• High school diploma; bachelor's degree preferred in computer science or information systems.
• Minimum of three years technology support experience.
• Experience with installations, upgrades, training, and technical documentation.
• Proficiency in Windows 10 and Microsoft Office 365; familiarity with iManage Work and Litera ChangePro.

Responsibilities

• Troubleshooting hardware, software, and end-user issues across desktop, notebook, and peripheral devices.
• Provide end-user support for firm-approved applications and remote computing (VMware, VPN).
• Assist with Intune/mobile platform management and remote access scenarios.
• Install and configure software on PCs, notebooks, printers, and networking gear.
• Protect sensitive information and follow firm security practices.

Skills

Windows 10

Microsoft Office 365

iManage Work 10

Litera ChangePro

Remote Computing (VMware & VPN)

Intune

Mobile device support

VOIP administration

Education

Bachelor's degree in Computer Science or Information Systems

Tools

VMware

VPN

Intune (MDM)

Blackberry Enterprise Server

Job description

Latham & Watkins LLP.located in New York City seeks a Technology Support Analyst I to join the Technology & Information Services team. The role supports desktop/notebook systems, hardware, VOIP, printers, and MFD hardware, with in-office presence five days per week.

Responsibilities include troubleshooting hardware/software, assisting end users with firm apps (Office 365, iManage, ChangePro), and maintaining security and IT standards. Strong knowledge of Intune and remote access is valuable.