Senior IT Support Engineer

The Phoenix Group; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

The Phoenix Group Advisors in New York City is seeking an experienced IT Support Engineer to deliver Level 2/3 technical support within a Microsoft environment. The role emphasizes end-user troubleshooting, endpoint management, application support, and identity administration for a law-firm setting.

Candidates should have 5+ years of IT support, hands-on experience with Intune, Entra ID/Azure AD, and Microsoft 365, and be capable of supporting attorneys and senior staff.

Qualifications

• 5+ years IT support experience, ideally at Level 2/3.
• Experience in a law firm IT environment is required.
• Hands-on with Intune, Entra ID/Azure AD, and Active Directory.
• Strong Microsoft 365 and Exchange Online administration and troubleshooting.
• Experience with software deployment and endpoint management.
• Familiarity with legal document management systems.
• Excellent troubleshooting across hardware, software, and networking.
• Ability to work independently and support demanding end users.
• Strong communication with attorneys and senior professionals.

Responsibilities

• Provide Level 2/3 end-user IT support for attorneys and staff.
• Administer Entra ID/Azure AD and Active Directory.
• Manage Intune device enrollment and policy deployment.
• Support Microsoft 365 and Exchange Online administration.
• Troubleshoot Windows desktops, laptops, and apps.
• Support legal apps like iManage, Litera, Kofax, and Adobe Acrobat.
• Assist with Windows Server, Group Policy, and basic infrastructure.
• Troubleshoot networking, VPN, and remote connectivity.
• Maintain technical documentation and support procedures.

Skills

5+ years IT support experience

Law firm IT environments

Strong communication skills

Independent issue resolution

Tools

Microsoft Intune

Entra ID/Azure AD

Active Directory

Microsoft 365 / Exchange Online

Windows troubleshooting

NinjaOne / RMM

VMware

Windows Server

Job description

Location: New York City | Hybrid

Opportunity Overview

A leading NYC law firm is seeking an experienced IT Support Engineer to provide Level 2/3 technical support across its Microsoft environment. This role focuses on end-user troubleshooting, endpoint management, application support, and identity administration. The ideal candidate has prior law firm experience and a strong understanding of the technology and demands of a legal environment.

Key Responsibilities

• Provide Level 2/3 technical support for attorneys, legal staff, and business professionals, resolving hardware, software, application, and connectivity issues.
• Administer Microsoft Entra ID/Azure AD and Active Directory, including user accounts, permissions, security groups, and access management.
• Manage Microsoft Intune for device enrollment, configuration, software deployment, endpoint policies, and provisioning.
• Support Microsoft 365 and Exchange Online, including Outlook troubleshooting, mailbox administration, permissions, and distribution groups.
• Troubleshoot Windows desktops, laptops, operating systems, and applications.
• Package, deploy, and troubleshoot software applications across Windows environments.
• Support legal applications and document management platforms such as iManage, Litera, Kofax, and Adobe Acrobat.
• Assist with Windows Server, Group Policy, patching, and basic infrastructure troubleshooting.
• Troubleshoot networking, VPN, authentication, and remote connectivity issues.
• Collaborate with senior engineers and infrastructure teams to resolve escalated technical issues.Maintain technical documentation, support procedures, and system configurations.

Core Qualifications & Requirements

• 5+ years of IT support experience, ideally at the Level 2/3 level.
• Prior experience working within a law firm or supporting law firm IT environments is required.
• Hands-on experience with Microsoft Intune, Entra ID/Azure AD, and Active Directory.
• Strong Microsoft 365 and Exchange Online administration and troubleshooting experience.
• Experience with software deployment, endpoint management, and Windows troubleshooting.
• Familiarity with legal applications and document management systems.
• Strong troubleshooting skills across hardware, software, applications, and networking.
• Ability to independently resolve escalated technical issues and support demanding end users.
• Strong communication skills and experience supporting attorneys and senior professionals.

Nice-to-Have Qualifications

• Intune application packaging, Autopilot, and Windows imaging/provisioning.
• Windows Server administration, Group Policy, and VMware.
• Experience with NinjaOne or similar remote management tools.
• Experience supporting smaller IT teams and handling multiple technical responsibilities.
• Background supporting legal document management systems such as iManage, Litera, or Kofax.
• Stable employment history and demonstrated career progression.

Core Technical Skills

• Microsoft Intune / Endpoint Management
• Active Directory / Group Policy
• Microsoft 365 / Exchange Online
• Windows 10/11 Troubleshooting
• Application Deployment / Software Support
• Legal Technology / Document Management Systems
• Level 2/3 End-User Support
• Networking / VPN / Remote Connectivity
• Windows Server / VMware (Plus)

Join an established NYC law firm in a hands-on technical support role, working closely with attorneys, business professionals, and IT teams to maintain reliable technology operations and support critical legal workflows.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.