IT Support Specialist: End-User Tech & Security Expert

Rippling, Inc.; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

EAP

Retirement Plan (401k) with matching

Paid Time Off

8 Holidays per year

Life Insurance

Disability Insurance

Parking/Transit Benefit

Health Savings Account

Pet Insurance

Wellness Program

Job summary

Net at Work in New York City is seeking an IT Support Specialist to join the Internal IT Team. You will provide on-site support in the NYC office and remote support to employees, handling end-user devices and collaboration tools.

The role requires 3+ years in end-user support, experience with Windows, macOS, mobile platforms, and a solid grasp of Microsoft 365 and Azure AD. You will document procedures, assist with onboarding and security, and contribute to IT operations in a fast-paced

Qualifications

• Minimum 3 years in end-user technical support.
• Bachelor’s degree or equivalent training and experience preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Hands-on experience with Windows 11, macOS, iOS, and Android devices.
• Experience with Windows Server, Active Directory, Group Policy, Microsoft 365, Azure.
• Experience with cybersecurity solutions, including antivirus and/or EDR tools.
• Ability to diagnose and resolve hardware, software, connectivity, and access issues on-site and remotely.
• Experience with printers and peripherals.
• Strong communication and documentation skills.
• Certifications such as Microsoft, VMware, Cisco, Citrix are a plus.

Responsibilities

• Provide on-site support in the NYC office and remote support to employees.
• Support Windows laptops, workstations, mobile devices, printers, meeting rooms, and collaboration tools.
• Respond to end-user tickets in a timely, professional, and customer-focused manner.
• Manage user accounts and access in Microsoft Entra ID / Azure AD and Active Directory.
• Assist with onboarding, role changes, and offboarding per internal policies and security requirements.
• Install, configure, troubleshoot, and maintain end-user applications including Outlook, Teams, OneDrive, Office, VoIP, antivirus, and EDR tools.
• Prepare, configure, manage, and hand over IT equipment per best practices.
• Utilize MSP tools for remote access, monitoring, and endpoint management.
• Escalate complex issues to other teams while owning communication with end users.
• Create, maintain technical documentation and knowledge base articles.
• Maintain high end-user satisfaction with a proactive service mindset.
• Participate in IT department meetings and drive process improvements.
• Stay current with industry trends and best practices.

Skills

End-user support

Troubleshooting

Windows

macOS

iOS

Android

Azure AD

Active Directory

Microsoft 365

EDR tools

Documentation

MSP tools

Education

Bachelor’s degree in a related technical discipline

Tools

Windows Server

VMware

Citrix

Cisco

Job description

Net at Work in New York City is seeking an IT Support Specialist to join the Internal IT Team. You will provide on-site support in the NYC office and remote support to employees, handling end-user devices and collaboration tools.

The role requires 3+ years in end-user support, experience with Windows, macOS, mobile platforms, and a solid grasp of Microsoft 365 and Azure AD. You will document procedures, assist with onboarding and security, and contribute to IT operations in a fast-paced