Technology Support Analyst I

Latham & Watkins LLP; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Healthcare, life and disability保险

401k plan

11 paid holidays + 23 days PTO first Y

Well-being programs

Professional development

Employee discounts

Affinity groups and networks

Job summary

Latham & Watkins LLP.located in New York City seeks a Technology Support Analyst I to join the Technology & Information Services team. The role supports desktop/notebook systems, hardware, VOIP, printers, and MFD hardware, with in-office presence five days per week.

Responsibilities include troubleshooting hardware/software, assisting end users with firm apps (Office 365, iManage, ChangePro), and maintaining security and IT standards. Strong knowledge of Intune and remote access is valuable.

Qualifications

• High school diploma; bachelor's degree preferred in computer science or information systems.
• Minimum of three years technology support experience.
• Experience with installations, upgrades, training, and technical documentation.
• Proficiency in Windows 10 and Microsoft Office 365; familiarity with iManage Work and Litera ChangePro.

Responsibilities

• Troubleshooting hardware, software, and end-user issues across desktop, notebook, and peripheral devices.
• Provide end-user support for firm-approved applications and remote computing (VMware, VPN).
• Assist with Intune/mobile platform management and remote access scenarios.
• Install and configure software on PCs, notebooks, printers, and networking gear.
• Protect sensitive information and follow firm security practices.

Skills

Windows 10

Microsoft Office 365

iManage Work 10

Litera ChangePro

Remote Computing (VMware & VPN)

Intune

Mobile device support

VOIP administration

Education

Bachelor's degree in Computer Science or Information Systems

Tools

VMware

VPN

Intune (MDM)

Blackberry Enterprise Server

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About The Role

The Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while providing support for desktop and notebook systems, hardware, and customer-related services, Cisco Voice Over Internet Protocol (VOIP) administration, and associated equipment related to these systems and applications, printers, and Multi-Functional Device (MFD) hardware and settings. This role will be located in our New York office. Please note that this role will require an in-office presence of five days per week.

Responsibilities & Qualifications

• Troubleshooting problems involving hardware, systems software, and applications, troubleshooting a variety of symptoms to diagnose the actual problem, determining whether the problem is with technology or end-user training and problem solving
• Providing assistance to end users for firm-approved applications using a variety of different methods with software including, Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
• Keeping abreast of new technologies and reviewing appropriate technology media sites
• Working with Intune and Blackberry Enterprise Server to support our mobile platform, quickly assessing situations, and providing solutions for remote access issues
• Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage Work 10, and Litera ChangePro
• Possess expert knowledge of standard hardware components and peripherals
• Exhibit the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools

And have:

• A high school diploma, preferably a bachelor’s degree in computer science or information systems
• A minimum of three (3) years of technology support experience
• Experience in installations, upgrades, training, and technical documentation, preferably

Benefits & Additional Information

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $100,000.00 - USD $115,000.00 /Yr.