Tech Support Specialist I: End-User & AV

Morgan, Lewis & Bockius LLP; New York (NY); On-site; USD 67,000 - 108,000; Full time

Job summary

Morgan, Lewis & Bockius LLP, a leading global law firm, seeks a Technology Support Specialist I to maintain end-user productivity. The role involves hardware and basic software support, with liaison duties within IT and the end-user community.

The NY office is the workplace with a standard 9:00 am – 5:30 pm EST schedule. The position includes responsive hardware troubleshooting, AV support, and coordination with hardware engineers, help desk, and clients.

Qualifications

• Associate’s degree in a related field and 1+ year hardware/software support experience.

Responsibilities

• Responds to end-user hardware requests and performs restorative actions.
• Logs requests, issues and resolutions.
• Escalates critical issues to local team or Firm IT for level-3 support.
• Researches tools/processes to identify trends and avert problems.
• Assists with hardware installations or upgrades when standard procedures fail.
• Participates in software pre-pilots, pilots and roll-outs.
• Provides status reports to the manager.
• Supports audiovisual and video conferencing systems and meetings.
• Unpacks, sets up, tests and installs new equipment in the local office.
• Tracks equipment type and location, and who it is allocated to.
• Diagnoses hardware errors and determines course of action.
• Contacts third-party maintenance if needed.

Skills

Hardware support

Basic software support

Customer service

Interpersonal skills

Microsoft Windows

Education

Associate’s degree (A.A.) in a related field

Job description

Morgan, Lewis & Bockius LLP, a leading global law firm, seeks a Technology Support Specialist I to maintain end-user productivity. The role involves hardware and basic software support, with liaison duties within IT and the end-user community.

The NY office is the workplace with a standard 9:00 am – 5:30 pm EST schedule. The position includes responsive hardware troubleshooting, AV support, and coordination with hardware engineers, help desk, and clients.