Customer Service & Support Pro — Growth + Benefits

MCI; Las Cruces (NM); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Casual dress code

Job summary

MCI is seeking Customer Service Representatives in Las Cruces, NM, to support inbound customer service and assist with technical issues for clients. You will handle inquiries, troubleshoot basic problems, and represent well-known brands.

Candidates must be at least 18 years old, possess a high school diploma, and have excellent communication and organizational skills. Full-time employees are eligible for health benefits after 60 days and enjoy a fun, team-oriented work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes when interacting with customers.
• Ensure first-call resolution through problem solving and effective call handling.

Skills

Organizational skills

Communication skills

Customer-service orientation

Conflict resolution

Problem-solving

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking Customer Service Representatives in Las Cruces, NM, to support inbound customer service and assist with technical issues for clients. You will handle inquiries, troubleshoot basic problems, and represent well-known brands.

Candidates must be at least 18 years old, possess a high school diploma, and have excellent communication and organizational skills. Full-time employees are eligible for health benefits after 60 days and enjoy a fun, team-oriented work environment.