Remote CX Call Center Rep | Growth & Training Path

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI, based in Las Cruces, NM, is seeking a Call Center Representative to support inbound and outbound customer service and sales projects for a wide range of clients.

You will handle inquiries, resolve issues on first contact when possible, upsell products, and document interactions in our systems. Training is provided, with opportunities to advance into supervision or operations management.

Candidates should be motivated, reliable, and comfortable in a fast-paced environment.

Qualifications

• 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and verbal communication skills
• Ability to type 20+ wpm accurately
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships

Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Aim for first call resolution through problem solving
• Research systems to locate missing information and coordinate with other departments
• Accurately document and process customer claims in systems
• Lead fact-finding discussions to determine best options for customers
• Use knowledge base and training to answer questions following scripts and policies
• Protect confidential information and adhere to privacy requirements
• Escalate issues to appropriate staff for resolution
• Attend meetings and training to stay current on program knowledge
• Adhere to attendance and work schedule requirements

Skills

Typing 20+ wpm

Microsoft Office

Windows OS

Customer service

Communication

Problem solving

Team orientation

Multi-tasking

Attendance

Education

High school diploma or equivalent

Job description

MCI, based in Las Cruces, NM, is seeking a Call Center Representative to support inbound and outbound customer service and sales projects for a wide range of clients.

You will handle inquiries, resolve issues on first contact when possible, upsell products, and document interactions in our systems. Training is provided, with opportunities to advance into supervision or operations management.

Candidates should be motivated, reliable, and comfortable in a fast-paced environment.