Tech Support Specialist: End-User & Systems Expert

The California State University; California; On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University seeks a Technology Support Specialist II to deliver desktop, network, server, and lab support across the IT Division. You will assist end users, configure systems, document processes, and collaborate on projects to maintain reliable IT services.

The role requires strong customer service, problem-solving, and ability to train others, with a focus on maintaining secure and efficient systems.

Qualifications

• Equivalent to a bachelor’s degree in a related field; experience may substitute for education.
• Two years of relevant IT experience; advanced degree may substitute for experience.
• Experience in end-user support and IT service delivery.
• Ability to train nontechnical users and engineers.

Responsibilities

• Provide end-user support for systems and applications.
• Configure and maintain systems and workstations, including hardware.
• Troubleshoot problems and develop solutions and recommendations.
• Create documentation and procedures for IT processes.
• Manage workstation procurement requests and asset inventory.
• Support IT Division projects and related initiatives.

Skills

Windows administration

Endpoint management

macOS / Linux / Unix

Active Directory

Office 365 / Google Workspace

Network security & monitoring

Education

Bachelor’s degree or equivalent

Advanced degree substitution possible

Tools

Azure/Intune

SCCM

Jamf

Imaging tools

Active Directory

Job description

San José State University seeks a Technology Support Specialist II to deliver desktop, network, server, and lab support across the IT Division. You will assist end users, configure systems, document processes, and collaborate on projects to maintain reliable IT services.

The role requires strong customer service, problem-solving, and ability to train others, with a focus on maintaining secure and efficient systems.