Tech Support Specialist III - Academic IT & Labs

San José State University; San Jose (CA); On-site; USD 72,000 - 106,000; Full time

Job summary

San José State University in San Jose, CA is seeking an IT Support Specialist III to provide high-quality workstation and software support for the College of Business and allied units. The role emphasizes customer service, incident management, and collaboration with IT staff to maintain CSU standards.

Responsibilities include end-user support for Windows/macOS/iPadOS/iOS/Android, remote management, security monitoring, and documentation.

Qualifications

• Bachelor’s degree in a related field.
• Four years of relevant experience; advanced degree may substitute on a year-for-year basis.
• Ability to communicate professionally with constituents of varying technical knowledge.

Responsibilities

• IT Workstation Support and Maintenance for laptops/desktops/tablets.
• IT Support for College and Departmental Technologies unique to the College of Business.
• IT Remote Management Systems oversight and maintenance.
• Team Collaboration and Documentation of IT processes.

Skills

Customer service

Technical support

Remote management

Documentation

End-user training

Communication skills

Team collaboration

Learning new technologies

Education

Bachelor’s degree in related field

Tools

Windows

macOS

iPadOS/iOS

Android

Google Workspace

Microsoft Office

Adobe Creative Suite

Job description

San José State University in San Jose, CA is seeking an IT Support Specialist III to provide high-quality workstation and software support for the College of Business and allied units. The role emphasizes customer service, incident management, and collaboration with IT staff to maintain CSU standards.

Responsibilities include end-user support for Windows/macOS/iPadOS/iOS/Android, remote management, security monitoring, and documentation.