Senior IT Support Specialist - Academic Tech

San José State University; San Jose (CA); On-site; USD 78,000 - 113,000; Full time

Job summary

San José State University in San Jose, California, seeks an IT Support Specialist to provide high-quality direct IT technical support for the College of Business, with broader support across divisions. The role emphasizes customer service and a wide range of technical competencies to meet the needs of faculty, staff, and students.

Under supervision, you will configure remote management and security systems, address malware and security incidents, maintain software and OS updates, and collaborate

Qualifications

• Bachelor's degree in a related field required.
• Four years of relevant experience required.

Responsibilities

• Provide high-quality IT services for workstation lifecycle support and management for staff and students.
• Provide IT technical support and coordination for the College of Business.
• Manage IT remote management systems and security configurations.
• Collaborate with IT staff and document procedures.

Skills

Customer service

Technical support

Windows/macOS

Mobile OS support

Security awareness

Documentation

Team collaboration

Education

Bachelor's degree in related field

Tools

Remote management tools

Printer & AV setup

Job description

San José State University in San Jose, California, seeks an IT Support Specialist to provide high-quality direct IT technical support for the College of Business, with broader support across divisions. The role emphasizes customer service and a wide range of technical competencies to meet the needs of faculty, staff, and students.

Under supervision, you will configure remote management and security systems, address malware and security incidents, maintain software and OS updates, and collaborate