Healthcare IT Desktop Support & EHR Specialist

Opt For Healthy Living; California, Northern (MO, KY); Hybrid; USD 95,000 - 101,000; Full time

Job summary

San José State University is seeking a Desktop Support Specialist to provide advanced technical support across clinical, administrative, and wellness program environments. You will help ensure secure, efficient technology operations supporting patient care and student engagement.

Responsibilities include asset lifecycle management, OS and app maintenance, and coordinating small technology projects with campus IT. Strong communication and data privacy awareness are essential.

Qualifications

• Equivalent to a bachelor's degree in a related field.
• Two years of relevant experience; substitutions allowed.
• Advanced degree may substitute experience.

Responsibilities

• Provide advanced technical support for hardware, software, network, desktops, and mobile devices.
• Manage lifecycle of technology assets incl. inventory, checkout, audits, and disposal.
• Install, configure, and maintain operating systems and applications per IT standards.
• Coordinate small technology projects and collaborate with campus IT and staff.
• Develop docs, reports, dashboards, and staff training to improve workflows.

Skills

Hardware troubleshooting

Software troubleshooting

End-user support

Network connectivity

IT security principles

Documentation & reporting

Project coordination

Communication skills

Confidentiality & data privacy

Asset management

Education

Bachelor's degree in related field

Two years of relevant experience

Tools

Electronic health records (EHR) systems

Telehealth platforms

Campus asset management software

Job description

San José State University is seeking a Desktop Support Specialist to provide advanced technical support across clinical, administrative, and wellness program environments. You will help ensure secure, efficient technology operations supporting patient care and student engagement.

Responsibilities include asset lifecycle management, OS and app maintenance, and coordinating small technology projects with campus IT. Strong communication and data privacy awareness are essential.