Tech Support & Repair Expert - Retail

Apple Inc.; Park City (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Apple Inc. in Park City, Utah is seeking a Technical Specialist to provide expert technical support, troubleshoot issues, and foster excitement for Apple products and services.

You will educate customers on repairs, options, and how to get the most from their devices. In this role you will develop knowledge of Apple products, assist with repairs, diagnose service concerns, and collaborate with team leaders to relay feedback to Apple.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Willingness to learn about Apple products and repair processes.

Responsibilities

• Develop knowledge and stay up to date on Apple products and repair processes.
• Support customers with Apple hardware and software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple devices.
• Educate customers on repair options and how to use Apple products and services.
• Collaborate with team leaders to identify recurring problems and relay feedback to Apple.

Skills

Technical troubleshooting

Customer service

Interpersonal skills

Teamwork

Curiosity

Learning mindset

Job description

Apple Inc. in Park City, Utah is seeking a Technical Specialist to provide expert technical support, troubleshoot issues, and foster excitement for Apple products and services.

You will educate customers on repairs, options, and how to get the most from their devices. In this role you will develop knowledge of Apple products, assist with repairs, diagnose service concerns, and collaborate with team leaders to relay feedback to Apple.