Technical Support & Repair Specialist

Apple Inc.; Park City (KS); On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Inc. is seeking a Technical Specialist for our Apple Retail team in Park City to deliver expert technical support and customer service. You will troubleshoot hardware and software, educate customers on repair options, and help ensure a high-quality in-store experience.

You will collaborate with team leaders to identify recurring issues, share feedback with Apple, and assist with on-floor and off-floor customer-facing activities while upholding Apple’s values of inclusion and diversity.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and holidays.
• Proven technical expertise of Apple products and services.
• Ability to troubleshoot and identify root causes in a customer service setting.
• Strong interpersonal and communication skills.

Responsibilities

• Provide technical support and troubleshoot Apple hardware and software.
• Educate customers on repair options and services.
• Resolve service concerns with care and empathy.
• Collaborate with team leaders to address recurring issues.
• Assist with customer-facing activities on or off the sales floor.

Skills

Technical expertise

Troubleshooting

Customer service

Interpersonal skills

Teamwork

Job description

Apple Inc. is seeking a Technical Specialist for our Apple Retail team in Park City to deliver expert technical support and customer service. You will troubleshoot hardware and software, educate customers on repair options, and help ensure a high-quality in-store experience.

You will collaborate with team leaders to identify recurring issues, share feedback with Apple, and assist with on-floor and off-floor customer-facing activities while upholding Apple’s values of inclusion and diversity.