Tech Specialist — In-Store Support & Repairs

Apple Inc.; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock programs

Employee stock purchase plan

Medical & dental coverage

Retirement benefits

Education reimbursement

Job summary

Apple Inc. in Chicago is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, while delivering an engaging, Apple-exclusive experience.

You will educate clients on repair options and Apple services, helping them get the most from their devices. Develop knowledge of Apple products and repair processes, support customers with care, troubleshoot hardware and software issues, and communicate feedback to the team.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Proven technical expertise of Apple products and services.
• Strong interpersonal skills for customer interactions.
• Willingness to continuously learn about Apple products.

Responsibilities

• Develop knowledge and stay up to date on Apple products and repair processes.
• Support customers with care and empathy, using Apple resources.
• Troubleshoot, diagnose, and resolve service concerns for hardware and software.
• Provide product and service recommendations and educate customers on options.
• Collaborate with team leaders to share feedback and improve service.

Skills

Technical knowledge

Customer service

Troubleshooting

Team collaboration

Job description

Apple Inc. in Chicago is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, while delivering an engaging, Apple-exclusive experience.

You will educate clients on repair options and Apple services, helping them get the most from their devices. Develop knowledge of Apple products and repair processes, support customers with care, troubleshoot hardware and software issues, and communicate feedback to the team.