Technical Support & Repairs Specialist

Apple Inc.

Cincinnati (OH)

On-site

USD 30,000 - 40,000

Full time

3 days ago

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Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. in Cincinnati, OH is seeking a Technical Specialist for Apple Retail. You will provide technical support, troubleshoot issues, and guide customers through repair options while educating them on Apple products and services.

You’ll collaborate with team leaders to resolve recurring problems and help maintain an exceptional in-store experience. The role emphasizes empathy, inclusion, and knowledge-sharing as part of Apple’s customer-centric approach.

Qualifications

Demonstrate strong technical knowledge of Apple products and services.
Follow troubleshooting steps to identify root causes in a customer service setting.
Navigate customer issues with care and effective communication.
Learn about Apple products and services to improve the customer experience.

Responsibilities

Provide technical support and skilled troubleshooting for customers.
Educate customers on repair options and product and service offerings.
Identify ownership opportunities and present relevant product recommendations.
Work with team leaders to address recurrent repair problems and provide feedback to Apple.
Support customer-facing activities on or off the sales floor as needed.
Contribute to an inclusive environment by respecting differences and learning from others.