Technical Specialist — Repair & Customer Tech Support

Apple Inc.; Jacksonville (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Inc. in Jacksonville, FL is seeking a Technical Specialist for Apple Retail. You will deliver expert technical support, troubleshoot Apple devices, and educate customers on products and repair options. You’ll work with a team to provide an engaging, inclusive in-store experience.

You will develop knowledge on Apple products and repair processes to support efficient service and high customer satisfaction in a fast-paced retail environment.

Qualifications

• Knowledge of Apple products and services
• Strong problem-solving and diagnostic skills
• Excellent communication and interpersonal abilities
• Ability to assist customers with empathy in a retail setting

Responsibilities

• Provide technical support for Apple products to customers in-store
• Diagnose and resolve hardware or software issues with Apple devices
• Educate customers on repair options, products, and services
• Collaborate with team leaders to improve service quality and share feedback

Skills

Technical knowledge

Customer service

Troubleshooting

Teamwork

Job description

Apple Inc. in Jacksonville, FL is seeking a Technical Specialist for Apple Retail. You will deliver expert technical support, troubleshoot Apple devices, and educate customers on products and repair options. You’ll work with a team to provide an engaging, inclusive in-store experience.

You will develop knowledge on Apple products and repair processes to support efficient service and high customer satisfaction in a fast-paced retail environment.