In-Store Tech Specialist & Customer Experience Advocate

Lex; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options and help them maximize their Apple experience.

Responsibilities include diagnosing issues, resolving service concerns, and collaborating with leadership to identify recurring problems and relay feedback to Apple.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends and holidays.

Responsibilities

• Provide technical support and troubleshooting for Apple customers.
• Educate customers on repair options and Apple services.
• Diagnose and resolve service concerns for Apple hardware and software.
• Collaborate with team to identify recurring issues and relay feedback to Apple.
• Deliver exceptional service and help customers get the most from Apple products.

Job description

Apple Retail is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options and help them maximize their Apple experience.

Responsibilities include diagnosing issues, resolving service concerns, and collaborating with leadership to identify recurring problems and relay feedback to Apple.