In-Store Tech Support & Repairs Specialist

Apple Inc.; Hockessin (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

Apple Inc. is seeking a Technical Specialist for our retail team. You will deliver technical support and skilled troubleshooting to customers, helping them get the most from their Apple products.

You will educate customers on repair options, services, and product features while contributing to an inclusive, high-energy store environment. Ideal candidates bring strong technical knowledge, excellent communication, and the ability to work in a fast-paced team setting.

Qualifications

• Demonstrate strong knowledge of Apple products and services.
• Ability to diagnose and resolve hardware/software issues.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support and troubleshooting for customers in-store.
• Diagnose repairs and guide customers through repair options.
• Educate customers on Apple products, services, and best practices.
• Collaborate with team leaders to address recurring service concerns.
• Support customer-facing activities on the sales floor as needed.

Skills

Technical expertise

Troubleshooting

Customer service

Teamwork

Learning curiosity

Job description

Apple Inc. is seeking a Technical Specialist for our retail team. You will deliver technical support and skilled troubleshooting to customers, helping them get the most from their Apple products.

You will educate customers on repair options, services, and product features while contributing to an inclusive, high-energy store environment. Ideal candidates bring strong technical knowledge, excellent communication, and the ability to work in a fast-paced team setting.