Tech & Repair Specialist — Elevate Customer Experience

Apple Inc.; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Apple Inc. is seeking a Technical Specialist in a retail setting to deliver expert technical support and high-quality repairs while inspiring customers with Apple’s products and services.

You will stay current on Apple hardware and software, assist customers with issues, and educate them on repair options, features, and purchasing choices. The role emphasizes inclusion, teamwork, and customer-centric service.

Qualifications

• Demonstrate Apple product and service knowledge.
• Follow troubleshooting steps to identify root causes in a customer service setting.
• Navigate customer service issues with care and strong interpersonal skills.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support repairs.
• Support customers with technical issues, using available tools and resources.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Provide excellent service by understanding needs, offering recommendations, and educating customers on purchases.

Skills

Technical expertise

Troubleshooting

Customer care

Interpersonal skills

Teamwork

Learning mindset

Education

Not specified

Job description

Apple Inc. is seeking a Technical Specialist in a retail setting to deliver expert technical support and high-quality repairs while inspiring customers with Apple’s products and services.

You will stay current on Apple hardware and software, assist customers with issues, and educate them on repair options, features, and purchasing choices. The role emphasizes inclusion, teamwork, and customer-centric service.